:root{--ink:#102b3d;--muted:#637785;--teal:#007d80;--mint:#76e3cd;--paper:#f3f7f8;--line:#dce7eb}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font-family:system-ui,-apple-system,"Segoe UI",sans-serif}button,input,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:10px;padding:11px 16px;font-weight:650}button:hover{border-color:var(--teal);background:#eef8f5}button:disabled{opacity:.6;cursor:wait}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid var(--teal);outline-offset:3px}[hidden]{display:none!important}.staff-header{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:22px max(4vw,20px);background:var(--ink);color:white}.brand{display:flex;gap:12px;align-items:center;text-decoration:none;color:inherit;font-size:23px;font-weight:750;letter-spacing:-.04em}.brand-mark{display:grid;place-items:center;width:44px;height:44px;border-radius:12px;background:var(--mint);color:var(--ink)}.brand small{display:block;letter-spacing:.2em;font-size:9px;font-weight:550;color:#acc1ca;margin-top:2px}.header-actions{display:flex;gap:8px;flex-wrap:wrap}.header-actions button{background:#ffffff09;color:#fff;border-color:#ffffff35;font-size:12px}.eyebrow{font-size:10px;font-weight:750;letter-spacing:.18em;color:var(--teal)}.subtle{color:var(--muted);font-size:13px}h1,h2,h3{letter-spacing:-.035em}#staff-status:empty{display:none}#staff-status{padding:12px 4vw;background:#e6f4ed;border-bottom:1px solid var(--line);font-size:14px}#staff-status.error{background:#fff0ea;color:#9a3016}.login-wrap{min-height:75vh;display:grid;place-items:center;padding:36px 20px}.login-card{max-width:480px;width:100%;padding:42px;background:white;border:1px solid var(--line);border-radius:22px;box-shadow:0 15px 60px #102b3d08}.login-card h1{font-size:34px;margin:20px 0 12px}.login-card p{line-height:1.6}.login-card form{display:grid;gap:12px;margin:28px 0}.login-card label{font-size:13px;font-weight:650}.login-card input{border:1px solid #b8ccd1;border-radius:10px;padding:14px;width:100%}.login-card button{background:var(--teal);color:white;display:flex;justify-content:space-between;margin-top:5px}.workspace{display:grid;grid-template-columns:320px minmax(0,1fr);max-width:1400px;margin:28px auto;border:1px solid var(--line);border-radius:18px;background:#fff;overflow:hidden;height:calc(100dvh - 225px);min-height:520px}.sidebar{padding:24px 0;border-right:1px solid var(--line);overflow:auto}.sidebar>.eyebrow,.sidebar>h1,.sidebar>.subtle{margin-left:24px;margin-right:24px}.sidebar h1{font-size:25px;margin-top:8px;margin-bottom:5px}#conversation-list{margin-top:25px}.conversation-item{display:block;text-align:left;border:0;border-left:3px solid transparent;border-radius:0;border-top:1px solid #edf2f4;width:100%;padding:17px 22px;background:#fff}.conversation-item.active{background:#ecf8f4;border-left-color:var(--teal)}.conversation-item strong{font-size:14px}.conversation-item small{display:block;margin-top:6px;color:var(--muted);font-size:11px}.badge{float:right;background:var(--teal);color:#fff;font-size:11px;padding:3px 7px;border-radius:20px}.conversation{display:flex;flex-direction:column;min-width:0;min-height:0}.conversation-header{padding:22px 28px;border-bottom:1px solid var(--line)}.conversation-header h2{font-size:20px;margin:0 0 5px}.conversation-header p{margin:0;color:var(--muted);font-size:12px}.messages{flex:1;overflow:auto;padding:26px;display:flex;flex-direction:column;gap:14px;background:linear-gradient(160deg,#fbfdfc,#f1f6f7)}.welcome-empty{margin:auto;text-align:center;color:var(--muted);padding:30px}.welcome-empty h3{color:var(--ink);font-size:26px}.empty-icon{font-size:45px;color:var(--teal)}.message{align-self:flex-start;max-width:85%;padding:14px 18px;border-radius:15px 15px 15px 3px;background:#fff;border:1px solid var(--line);font-size:14px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.message.admin{align-self:flex-end;background:#d8f5ea;border-color:#b8e9d9;border-radius:15px 15px 3px 15px}.message time{display:block;font-size:10px;color:var(--muted);margin-top:8px}.message audio{max-width:100%;width:270px}.reply{display:flex;align-items:flex-end;gap:12px;padding:18px;border-top:1px solid var(--line)}.reply textarea{resize:vertical;flex:1;min-width:0;max-height:200px;border:1px solid var(--line);border-radius:10px;padding:12px}.reply button{background:var(--teal);color:white}.empty{padding:20px;color:var(--muted);font-size:13px}.push-help{max-width:1400px;margin:16px auto;padding:0 20px;color:var(--muted);font-size:12px;line-height:1.7}.push-help summary{cursor:pointer}.staff-footer{text-align:center;padding:15px;color:var(--muted);font-size:11px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@media(max-width:800px){.staff-header{align-items:flex-start}.header-actions{justify-content:flex-end;max-width:230px}.workspace{margin:14px 10px;grid-template-columns:1fr;height:auto;min-height:0}.sidebar{max-height:230px;border-right:0;border-bottom:1px solid var(--line);padding-top:14px}.sidebar h1{font-size:21px}.sidebar>.subtle{display:none}#conversation-list{margin-top:12px}.conversation-item{padding:12px 20px}.conversation{height:65dvh;min-height:400px}.conversation-header{padding:18px}.messages{padding:16px}.message{max-width:92%}.login-card{padding:28px}.header-actions button{font-size:11px;padding:8px}.brand{font-size:20px}}